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Look up your Order by number, Purchase ID, or use the other options.
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Most Frequently Asked Questions
- Shipping Method: Please note that the shipping method you chose at the time of purchase is applied AFTER your order has completed production/ packaging. Your order may not be delayed. The Estimated Delivery Date communicated to you at the time of purchase provides you an estimate of when the product will reach you.
- Part Shortage: TorchStar may experience part shortages on popular products or when our suppliers experience delays.
- Weather and/ or Natural Disasters: These delays may impact TorchStar’s part suppliers, or your order after it ships.
- Accept delivery of your order.
- To initiate a Return: Enter your order number above, and under Action Menu click on Return Order.
- Follow the status of your Return by entering your TorchStar Order Number and click on View Return Details from the Action Menu.
- You have up to 14 calendar days from the time you receive your item(s) to initiate a return. After you obtain RMA #, you must return the product to our warehouse within 14 calendar days after the issuance of the RMA#. If the return is initiated due to reasons other than our fault, you will need to pay for the return shipping cost. Modified, damaged products, and items that have missing accessories are not returnable, such as cut strip light.
- Please be advised that it may take up to 10-15 business days from the date the order is received back at TorchStar for you to get the money credited back to the original method of payment.
- Once you have returned your product, use the Return Status option from the Action Menu to check the progress of your return.
- If you have not yet received your credit or refund beyond the above time frame please contact Customer Support via email or phone. Click Return or Exchange on drop down menu.
- Before Production/ Packaging: It may be possible to cancel your order before the production and packaging process starts.
- Enter your TorchStar Order number above for the current status of your order, if you see “Request Cancellation” option enabled on the “Action Menu”, you may submit the cancellation request. Please note your request may not be processed if the order has begun production/ packaging.
- After Production/ Shipped Orders: Orders that have already started the production process or that have shipped cannot be cancelled. If the order is no longer needed you will need to request a return.