Shipping policy

 Shipping Policy

As a valued TORCHSTAR customer, we want to provide you with information about our shipping procedure. We promise to ship items you order that are in stock within two business days. U.S. Postal Office and FedEx ship most packages. Please take your time to review these contents before placing the order! If you need assistance, send us an email, and make sure "Check the status of your order" is selected in the inquiry drop-down.

We make every effort to ship all orders within two business days.

Second-day shipping if 3 p.m. CDT places the order.Monday shipping if the order is placed on the weekend.

An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with tracking information when your order ships. Our products are shipped from Eastvale, California, Monday to Friday, except for the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and all US Postal Office holidays.

Shipping Procedure

We print our shipping labels before shipping our items, so you may receive an email with your tracking number up to a day before the item is shipped out. For an estimated delivery date for your order, please log in to your account and check the order page to see your expected delivery window.

Currently, we partner with FedEx and USPS to provide you with the most cost-effective shipping solutions for our orders. Please be informed that your mail may be delivered on weekends. In addition, you can continue tracking the item at www.fedex.com by using the FedEx tracking number provided.

For USPS packages, there is sometimes a delay of 24 to 48 hours after a package is handed off to the Post Office before the tracking system updates with new tracking information. However, this generally will not cause delays in the actual delivery of the package. You can track your item at www.usps.com.

Cancel Order

You can cancel your order without being charged if the package is still held in our warehouse. Once the package leaves the warehouse, and in transit, you can reject the package upon delivery if you want to cancel your order.

We will refund your account once the package is returned to our warehouse.

Under these circumstances, the original shipping cost and other charges may apply.