TORCHSTAR Lighting

Weekly Special, Clearance, Openbox TERMS & CONDITIONS


Thank you for exploring Torchstar's Weekly Specials, Clearance, and Openbox deals, where you can find top-quality lighting solutions at significantly reduced prices. The following terms and conditions have been updated to reflect our commitment to customer satisfaction while informing you of the nature of these special offers. Please note that all Weekly Special, Clearance, and Openbox products are NOT eligible for Torchstar's regular 30-Day (Pro User 45-Day) Return and Refund Policy*.

DEFINITION OF WEEKLY SPECIAL, CLEARANCE, AND OPENBOX PRODUCTS

Please note that Weekly Special, Clearance, and Openbox products are all categorized under Openbox products. Weekly Specials, Clearance, and Openbox products refer to items that are offered at a discount for a variety of reasons, including but not limited to customer returns, overstock, discontinued items, and products opened for display. These categories are all considered part of Torchstar's Openbox product line. Torchstar's Openbox products are items that have been previously purchased and returned, and are now available for resale at reduced prices. All Openbox products are professionally inspected and tested to meet quality standards by a Torchstar-qualified and performance-managed specialist. Specialists are either qualified technicians or specialized Torchstar product refurbishers who meet strict criteria to inspect, test, and repair Torchstar products to ensure ongoing performance. The inspection and testing process typically includes a full diagnostic test, replacement of any faulty parts, and a thorough cleaning process. This cleaning process is carried out by qualified specialists or by Torchstar's fulfillment department. The products are fully functional and in "like-new" condition.

The inspection and testing process typically includes a full diagnostic test, replacement of any faulty parts, and a thorough cleaning process. This cleaning process is carried out by the qualified specialists orby TORCHSTAR fulfillment department. The products are fully functional and in “like-new” condition.

PRODUCT CONDITION

Each Weekly Special, Clearance, and Openbox product has been thoroughly checked and is fully functional. For Openbox products, we refer to their condition as "like-new."

Like-new condition:

  • Appearance: Mint or near-mint, with no visible signs of cosmetic damage (scratches, dents, etc.) when the product is installed 3 feet away.

  • Battery: 90%-100% of original battery life (if applicable).

  • Accessories: Generic or original equipment manufacturer accessories and packaging provided.

  • Guarantee: A 90-day limited warranty is provided by Torchstar.

90-DAY LIMITED WARRANTY

Torchstar extends a 90-day limited warranty on all Weekly Special, Clearance, and Openbox products, covering defects in materials and workmanship. Theft, accidental damage, and tampering with the device are not covered under the warranty. For complete warranty details, please refer to our warranty documentation. If you encounter any problems with your item within 90 days of receipt, Torchstar's customer service associates can help troubleshoot the issue via phone or chat. You can reach a dedicated Torchstar customer service associate through the torchstar.com website. Click the "chat" icon at the bottom-right corner to start a chat within 90 days of your purchase. If you do not see the "chat" icon, please CONTACT US.

SALES FINAL

All sales of Weekly Special, Clearance, and Openbox products are final, with no returns, and are only replaceable under the 90-day limited warranty. By purchasing these items, you accept that they are sold with a 90-day limited warranty.

LIMITED QUANTITY & AVAILABILITY

Purchase with confidence! We encourage you to take advantage of these deals with the knowledge that each item has been verified for functionality and comes with a limited warranty. Weekly Specials, Clearance, and Openbox items are sold on a first-come, first-served basis and are subject to availability. Torchstar reserves the right to modify or withdraw listings at any time without prior notice.

By purchasing a Weekly Special, Clearance, or Openbox item from Torchstar, you agree to abide by these terms and conditions. We are delighted to offer these carefully inspected, functional products at a discount for your home or business lighting needs.

Enjoy exceptional value on Torchstar's premium lighting products with the added reassurance of a 90-day limited warranty.